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Error message: Update document. This document cannot be updated

 

 This article is available to:

  • Templafy 
  • Implementation partners

 

The below message and image is shown, when you try to use Update document from the Templafy Taskpane in Word. To update a document the template version must be lower or equal to the tenant version and the supported VSTO add-in version. 

 

This document cannot be updated. You need to upgrade your add-ins and/or tenant transformation version in order to perform this action. Please contact your administrator for more information.

 

update_document_error1.png

 

When seeing the above message, please make sure to check the following:

  • that the transformation pipeline (dynamics version) on a template level is compatible with the add-in version in the current Templafy Desktop package
  • that the transformation pipeline (dynamics version) in the Settings section in the administration interface of your Templafy account is compatible with the add-in version in current active Templafy Desktop package.
  • If there are any dynamic text elements involved, check the dynamic version on those too

 

 

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